Privacy Policy

Effective from: February 6, 2025
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1. Purpose of Collecting Personal Information
Mikazuki Water Park 365 respects and is committed to protecting users' personal data in accordance with applicable laws. We collect personal information for the following purposes:

To manage and verify user identity and account information
To provide customer support and manage services
To deliver services and handle user requests
To send promotional offers and event updates (with user consent)
To improve user experience and service quality
For data analysis, research, and service/product development
To comply with legal obligations and requests from authorities

Collected data may include:

Full name, date of birth, email, phone number, address, gender
Website usage data: IP address, browser type, session duration
User feedback or voluntary submissions

Data may be collected through:

Account registration
Booking services on the website
Contact forms, feedback, or complaints
Participation in promotions or surveys
Voluntary submissions via email, phone, or forms

User commitment: Do not provide false or misleading information. Users are responsible for updating personal data. We reserve the right to request verification documents as needed.
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2. Scope of Information Use
Collected data will be used internally and shared only with:

Authorized departments within Mikazuki Group
Trusted third-party service providers (IT, marketing, communication) under confidentiality agreements
Sending marketing content, offers (with consent)
Performance analysis and campaign effectiveness
Complying with lawful requests by government agencies

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3. Information Retention Period
Personal information will be retained:

During the user’s service usage period
Until the collection purpose is fulfilled
Or as legally required

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4. Information Access Entities

Authorized Mikazuki personnel
Third-party service providers (data processing, email, payment, marketing) under confidentiality terms
Government agencies when legally requested

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5. Data Controller & Contact Information
Mikazuki Water Park 365

Address: Xuan Thieu Tourism Area, Lien Chieu District, Da Nang, Vietnam
Email: info@mikazukiwaterpark.com
Hotline: (+84) 2363 764 888

Users can contact us to:

Request access, edit, update, or delete personal data
File complaints or limit processing of their data

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6. Accessing & Editing Personal Information

Users may log in to their account or contact us via email/hotline
Requests to edit, delete, or stop data processing are honored
Access may be denied if data relates to third-party privacy, legal investigations, or unjustifiable cost burden

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7. Data Security Measures

Restrict access to personal data
Use 128-bit SSL encryption
Store data on secure systems
Erase data when no longer necessary

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8. Complaint Handling Mechanism

Send requests to: info@mikazukiwaterpark.com
Mikazuki will respond within 10 days and resolve within 15 business days

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9. Consent Withdrawal & Policy Updates

Users may withdraw consent by contacting us via email
Withdrawal may affect access to services
Policy may be updated without prior notice
Updated versions will be clearly posted on our website